Administration du site

GENERAL CONDITIONS OF SALE

PRESENTATION

The employees of the hostel can refuse customers whose look is indecent or neglected, customers with noisy or incorrect behavior, customers whose behavior is contrary to morality and public order.

PAYMENT

The balance of the stay is payable on arrival. We accept the following payment methods: cash, credit cards (Visa, Mastercard), cheques. If the client pays in cash, he must still present a valid credit card for which we will pre-authorize the total amount of the night. This may be charged if we find that the customer has smoked, damaged or stolen equipment within the hotel. We will also ask anyone staying in our establishment to present a piece of identification. In case you can not provide us with ID and credit card, we will not be able to access your request for room rental.

IN CASE OF INTERRUPTION OF THE STAY

There will be no refund. Similarly, in case of early departure, the stay is due in its entirety. Delays on arrival or early departures can not be refunded.

CANCELLATION 

If the cancellation is made at least 30 days before the stay, ho36 La Plagne retains only the deposit of 50% paid at the time of booking. If the cancellation takes place less than 30 days before the stay, ho36 La Plagne reserves the right to cash the total amount of the reservation. In the case of a special “Non Refundable” rate, any confirmed reservation is totally due and non-refundable. Be careful in case of busy periods such as New Year’s Day or the winter holidays, ho36 La Plagne reserves the right to change the conditions of booking and cancellation punctually. This information will be made available to the customer at the reception.

RESERVATION MODIFICATION

Only live bookings (by phone, mail or on www.ho36hostels.com) may be modified by us (eg change of date or establishment). Reservations made via OTA (reservation platforms) must be modified via OTA (ex: Booking.com, Expedia, Hostelworld).

NOT PRESENTATION / NO SHOW

If you do not show up the day of your reservation without telling us, you will be fully charged (including long stay).

MAXIMUM STAY

For obvious reasons of hygiene and security, the total duration of a stay is 10 nights in hostel and in hotel rooms. If a request for a longer stay comes in, a change of room / bed may be discussed.

TOURIST TAX

The tourist tax, not included in the price of the reservation, is in effect in La Plagne.

It is 0,83 euros per person per night.

Any reservation entails the implicit acceptance of the general conditions of sale.

IN CASE OF NON-COMPLIANCE BY THE CUSTOMER OF ONE OF THESE PROVISIONS, THE HOTEL WILL BE OBLIGED TO CONDUCT THE CUSTOMER TO LEAVE THE ESTABLISHMENT WITHOUT ANY INDEMNITY.