GENERAL CONDITIONS OF SALE
The employees of the hostel can refuse customers whose look is indecent or neglected, customers with noisy or incorrect behavior, customers whose behavior is contrary to morality and public order.
The balance of the stay is payable on arrival. We accept the following payment methods: cash and credit cards (Visa, Mastercard). If the client pays in cash, he must still present a valid credit card for which we will pre-authorize the total amount of the night. This may be charged if we find that the customer has smoked, damaged or stolen equipment within the hotel. We will also ask anyone staying in our establishment to present a piece of identification. In case you can not provide us with ID and credit card, we will not be able to access your request for room rental.
IN CASE OF INTERRUPTION OF THE STAY
There will be no refund. Similarly, in case of early departure, the stay is due in its entirety. Delays on arrival or early departures can not be refunded.
HOTEL: cancellation must be received before 72h, three full days before the arrival date (Monday for Thursday) to be canceled without charge. Beyond this period, the first night is due (only the first night if cancellation previously communicated otherwise it is a no show and the entire stay is due).
DURING THE AVIGNON FESTIVAL: All bookings are unchangeable and non-refundable. The payment of the entire stay is requested at the time of booking.
HOSTEL: the first night is NON REFUNDABLE whatever happens (no matter the booking period). A canceled night the same day is also NON REFUNDABLE.
NOT PRESENTATION / NO SHOW
If you do not show up the day of your reservation without telling us, you will be fully charged (including long stay).
For obvious reasons of hygiene and security, the total duration of a stay is 5 nights in hostel and 8 nights in hotel rooms. If a request for a longer stay comes in, a change of room / bed may be discussed.
The tourist tax, not included in the price of the reservation, is in effect in Avignon.
It is 0,83 euros per person per night.
Any reservation entails the implicit acceptance of the general conditions of sale.
IN CASE OF NON-COMPLIANCE BY THE CUSTOMER OF ONE OF THESE PROVISIONS, THE HOTEL WILL BE OBLIGED TO CONDUCT THE CUSTOMER TO LEAVE THE ESTABLISHMENT WITHOUT ANY INDEMNITY.